Payment Policy:

 

At Christel Aesthetic Designs, we want to ensure clarity and professionalism, we have established the following payment guidelines. Please review and comprehend the policy outlined below:

 

Deposit Requirement: A 50% deposit of the listed price is required for all web design services. This deposit serves as a commitment to initiate the project.

 

Branding Services: All branding services must be paid in full and acquired directly through our official website, www.christelaesthetics.com. This ensures transparency and adherence to our established processes.

 

Marketing Services: Similarly, all marketing services must be paid in full and obtained directly through our official website, www.christelaesthetics.com. This facilitates seamless transactions and accountability.

 

Non-Refundable Deposits: Please note that all deposits made towards our services are non-refundable. This policy is in accordance with United States regulations and industry standards.

 

Final Invoice Payments: Final payments for invoices are due prior to the delivery of final documents and materials to the client. This ensures the completion of the project and compliance with contractual agreements.

 

Refunds Policy:

 

At Christel Aesthetic Designs, we want to ensure clarity and professionalism, we have established the following refund guidelines. Please review and comprehend the policy outlined below:

 

Refunds Due to Inability to Complete a Project: Christel Aesthetic Designs will issue a refund solely in the event that we are unable to fulfill our contractual obligations due to unforeseen personal circumstances. This commitment reflects our dedication to maintaining integrity in all our business dealings.

 

Project Withdrawal and Payment Forfeiture: In cases of client disrespect or misconduct, Christel Aesthetic Designs reserves the right to withdraw from a project and retain any payments made. This policy underscores the importance of mutual respect and professional conduct throughout the project lifecycle.

 

Non-Refundable Policy: Christel Aesthetic Designs does not typically issue refunds for completed services. This stance aligns with industry standards and legal requirements, ensuring consistency and fairness in our business practices.

 

No Refunds for Project Abandonment: It is important to note that Christel Aesthetic Designs will not issue refunds for project abandonment by the client. This policy encourages commitment and accountability from all parties involved.

 

Rush Fees Policy:

​

At Christel Aesthetic Designs, we want to ensure clarity and professionalism, we have established the following rush fee guidelines. Please review and comprehend the policy outlined below:

 

Branding Services Rush Fees: For expedited delivery of branding services, a rush fee of $50 will apply.

 

Website Design Rush Fees: Rush services for website designs will incur an additional fee of $100 to prioritize and expedite the project.

 

Marketing Materials Rush Fees: Rush services for marketing materials will require an additional fee of $30 for swift execution and delivery.

 

Service Time Frames: The specific time frames for rush services associated with each service are clearly outlined under the respective product descriptions on our official website, www.christelaesthetics.com. This ensures transparency and enables clients to make informed decisions regarding their project timelines.

 

Invoicing Process: Rush fees will be invoiced promptly following the confirmation of rush service requirements through our on-boarding form. This structured approach streamlines the invoicing process and ensures clarity in billing procedures.

 

Revisions Policy:

 

At Christel Aesthetic Designs, we want to ensure clarity and professionalism, we have established the following revisions guidelines. Please review and comprehend the policy outlined below:

 

Complimentary Revisions: Each service includes 3 complimentary revisions to ensure client satisfaction with the delivered product.

 

Additional Revision Fee: For any revisions beyond the complimentary 3, a fee of $30 per revision applies. Payment for additional revisions must be made prior to the implementation of changes to the project.

 

Complete Redesign Fee: Should the client require a complete redesign of the drafts provided, a fee of $50 will be incurred. This fee covers the additional resources and time required for a comprehensive overhaul of the project.

 

Unauthorized Usage of Drafts: The usage of drafts not purchased by the client is strictly prohibited. Christel Aesthetic Designs reserves the right to take legal action against any unauthorized use of drafts.

 

Website Design Platform Revisions: Once Christel Aesthetic Designs begins designing the website within the platform, any subsequent changes requested by the client will incur a fee of $30 for each revision. This fee accounts for the additional time and resources required to accommodate changes during the design phase.

 

Property Policy:

 

At Christel Aesthetic Designs, we want to ensure clarity and professionalism, we have established the following property guidelines. Please review and comprehend the policy outlined below:

 

Ownership of Drafts: All drafts created by Christel Aesthetic Designs remain the exclusive property of our company and are not to be redistributed to any third party under any circumstances. This ensures the protection of our intellectual property rights and maintains the confidentiality of our design work.

 

Usage Rights: Christel Aesthetic Designs reserves the right to showcase and feature all designs, including but not limited to, logos, branding materials, and website designs, in our portfolio, on our social media platforms, and on additional promotional channels. This enables us to showcase our expertise and capabilities to potential clients and partners.

 

Legal Action for Unauthorized Redistribution: In the event that a client redistributes or posts drafts that have not been purchased and approved, Christel Aesthetic Designs will take legal action to protect our intellectual property rights. Any unauthorized use or distribution of our designs will be pursued through appropriate legal channels to uphold our rights and seek appropriate remedies.

 

Design Files Policy:

 

At Christel Aesthetic Designs, we want to ensure clarity and professionalism, we have established the following design files guidelines. Please review and comprehend the policy outlined below:

 

Final Draft Delivery: Upon completion, all final drafts, tailored to each specific service, will be uploaded to the designated platform for client download. This ensures prompt access to completed work and facilitates the client's review and utilization of the final deliverables.

 

Protection of Intellectual Property: The usage of drafts not purchased by the client is strictly prohibited. Christel Aesthetic Designs reserves the right to take legal action against any unauthorized use or distribution of drafts that have not been purchased.

 

File Storage Duration: Christel Aesthetic Designs will securely store the uploaded files for a period of 30 days following delivery. After this period expires, the files will be securely disposed of in accordance with data protection regulations.

 

Client Data Management: To ensure the safety and accessibility of their files, we recommend that each client promptly stores the downloaded files in a separate folder, cloud storage, or hard drive upon receipt. This proactive approach minimizes the risk of data loss and ensures easy access to the final deliverables as needed.

 

Communication and Delay Policy:

 

At Christel Aesthetic Designs, we want to ensure clarity and professionalism, we have established the following communication and delay guidelines. Please review and comprehend the policy outlined below:

 

Client Start Time: Clients are required to specify their desired start time at the time of service purchase. This enables us to schedule and allocate resources efficiently.

 

Onboarding Requirements: Clients must provide all necessary ideas, information, and materials relevant to the project upon initial service purchase. This ensures a seamless start to the project execution process.

 

Initiation Fee for Onboarding Delays: Should a client fail to complete onboarding forms and procedures within a 7-day period, an initiation fee of $25 will be applied. This fee covers administrative costs associated with delayed onboarding.

 

Inconvenience Fee for Delayed Responses: Failure to respond to the last draft or initiated communication by Christel Aesthetic Designs within a 7-day period will result in an inconvenience fee of $40. This fee must be paid before the project can continue, reflecting the additional resources required to address delays.

 

Project Pauses: In the event that a client needs to pause their project for any reason, they are required to notify Christel Aesthetic Designs promptly. A restart fee of $40 is necessary before project continuation, ensuring a smooth resumption of services.

 

Late Completion Fee for Website Design: If a client exceeds the 5-10 week timeframe for website design due to lack of preparation and communication, a fee of $100 will be added to their remaining balance. This fee reflects the additional resources required to accommodate delays.

 

Inconvenience Fee for Lack of Preparation: Failure to adequately prepare for a service, such as not having website photos, descriptions, etc., ready at the start of service, will result in an inconvenience fee of $30. This fee covers the additional time and effort required to address the lack of preparation.

 

Social Media Management Policy:

​

At Christel Aesthetic Designs, we uphold the highest standards of professionalism in our social media management services. Please review the following policies:

 

Payment Requirement: Full payment is required before the commencement of social media management services. This ensures a seamless start to our collaboration.

 

Client Responsibilities: Clients are responsible for providing all necessary forms, photos, and collateral within the specified timeframe to facilitate content creation and scheduling.

 

Content Approval Process: Clients must approve posts within 3 days to ensure content stays on schedule. Failure to provide feedback within the given timeframe may result in the rescheduling of content for a later date.

 

Time Management: Christel Aesthetic Designs will not exceed the specified monthly time frame due to a lack of client approval on scheduled content. Timely feedback from clients is essential to maintain an efficient workflow.

 

Additional Fee for Self-Posting: If a client chooses to post content themselves and does not provide Christel Aesthetic Designs with social media login information, an additional fee of $30 will be required to cover the cost of transferring content files.

 

Login Information Requirement: If a client opts to allow Christel Aesthetic Designs to post content on their behalf, social media login information is required. Rest assured, Christel Aesthetic Designs guarantees not to misuse or share client social media login information under any circumstances.

 

Application of Policies: All policies, including those regarding refunds, revisions, disputes, property rights, design files, communication, delays, and the design process, listed within this contract, apply to social media management clients.

 

Design Process Policy:

 

At Christel Aesthetic Designs, we strive for clarity and professionalism in every aspect of our design process. Please review the following guidelines:

 

Client Vision: It is imperative for clients to articulate a clear vision of their design preferences and objectives. This ensures alignment and facilitates the creation of designs that meet their expectations.

 

Initiation of Turnaround Time: Turnaround time commences upon confirmation of the project's start date by the designer and the submission of all required forms by the client. This structured approach streamlines the project commencement process.

 

Variable Turnaround Times: Please note that turnaround times may vary depending on the nature and complexity of the service requested. Each service may have differing turnaround expectations to accommodate varying project requirements.

 

Estimated Turnaround Times: The turnaround times provided for each service are estimates based on typical project durations. Actual project timelines may vary and are subject to factors such as project scope, client feedback, and designer workload.

 

FAILURE TO ABIDE CAN RESULT IN LEGAL ACTIONS

​

Failure to abide by said policy set by your Christel Aesthetic Designs will result in disciplinary actions such as no longer being able to book our services or legal actions.

 

BY UTILIZING THE SERVICES PROVIDED BY CHRISTEL AESTHETICS YOU AGREE TO THE TERMS AND CONDITIONS OF THE ABOVE POLICY